Hesitly

Find out why shoppers don't buy. Fix it. Check it worked.

Hesitly is a Shopify app. It asks shoppers who are about to leave a product page what stopped them, turns their answers into specific page fixes, and tells you whether each fix made the objection go away.

Get early access

Coming to the Shopify App Store. Free plan included.

01 / How it works

From a shopper's own words to a fix you can measure.

Ask

A small popup at the moment of hesitation

Shoppers about to leave pick a reason in one tap. AI asks one or two short follow-ups in their language, so "shipping" becomes "I only saw the fee at checkout".

Fix

Specific changes, not a report

Answers are grouped into fixable sub-reasons with real quotes. Hesitly drafts a short notice for under the price, and you publish it in one click.

Check

See if the objection went away

After a fix goes live, Hesitly compares how many shoppers still cite that reason, and your add-to-cart rate, before and after.

A product page with the Hesitly popup asking what stopped the shopper from buying
02 / Why Hesitly

Survey tools stop at answers. A/B tools test guesses.

Survey apps
Tell you what shoppers said. Deciding what to change, and whether it helped, is left to you.
A/B testing apps
Test changes you came up with. Small stores rarely have the traffic to get a clear result.
Hesitly
Starts from what shoppers actually said, proposes a specific fix, and measures the objection itself, which needs far fewer visitors than a conversion test.
Built for small stores
No code, no developer. Turn on the popup and add one block in your theme editor.
03 / Pricing

Start free. Pay when you want fixes.

Free

$0
  • 100 shopper answers a month
  • Reason ranking and sub-reasons
  • Real shopper quotes

Growth

$49 / month
  • 1,000 answers a month
  • AI fix suggestions
  • One-click publish to product pages
  • Before / after check

Pro

$149 / month
  • 5,000 answers a month
  • Everything in Growth

Billed through Shopify.

04 / Questions

Questions

Will the popup annoy my shoppers?
It shows once per shopper every 7 days, never to shoppers with something in their cart, and closes with one tap. It respects your store's cookie banner.
Does it slow down my store?
The popup script is small and loads after the page. In our tests it made no measurable difference to page speed.
What data do you collect?
The reason a shopper picks and what they type. No names, emails or order details. See the privacy policy.
Which languages?
Follow-up questions are asked in the shopper's language.